Entitled “Mistreatment of Older Adults: Quebec Practices and International Perspectives”, the report addressed four complementary themes, highlighting different facets to counter mistreatment, both in Quebec and internationally.


  1. A summary of the most recent scientific knowledge that includes: the Quebec definition of mistreatment and its’ different types, its’ prevalence both at home and in institutions, the associated risk and vulnerability factors, its’ consequences and the relational dynamics in which it could develop.
  2. A layout of Quebec’s public policies directed to intersectoral actions to counter mistreatment of older adults. At present, a conceptual distinction is made between mistreatment and intimidation of older adults. Also presented was the work done by the Seniors’ Abuse Helpline (la Ligne Aide Abus Aînés (LAAA), and the mandate of the regional coordinators specializing in countering mistreatment of older adults.
  3. Details of current practices to counter mistreatment of older adults, as listed in Quebec’s continuum of services. Particular attention was paid to the obstacles and incentives associated with asking for help (within the dimension of ‘Prevention’). Also highlighted where detection and follow-up of situations of mistreatment. These two dimensions face the challenge of coordination between diverse sectors and participants.
  4. In conclusion, a comparative, global reflection included a summary of work done by the United Nations’ Open-ended Working Group on Ageing. This working group focuses on the global rights of older adults.

In situation of emergency

If you witness or are victim of a mistreatment situation and wish to obtain information or help, please contact the Elder Abuse Help Line (for Quebec residents).

1 888 489-ABUS (2287)

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Contact details

Research Chair on Mistreatment of Older Adults
Research Centre on Aging – CIUSSS de l'Estrie - CHUS
1036, Belvédère Sud
Sherbrooke (Québec)
J1H 4C4

Telephone : 1 819 780-2220, extension 45621

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