Bill 399, introduced at the Quebec’s National Assembly in October 2013, was dealing with the implementation of mechanisms to report mistreatment of older adults in nursing homes. In order to discuss this subject thoughtfully, Réjean Hébert, who was the minister of health and social services at the time, believed that it was better to document the issue of mistreatment in nursing homes, as well as to implement mandatory reporting. He then issued a threefold mandate to the Chair:

  1. To perform a critical inventory of reporting procedures in existing nursing homes in Canada and worldwide;
  2. To itemize the various existing mechanisms to counter mistreatment in Quebec and how these have been used;
  3. To conduct an international literature review in order to highlight emerging topics related to mistreatment in nursing homes.

Within this mandate, the Chair conducted a literature review, made a list of pros and cons for mandatory reporting and itemize the existing procedures in Quebec. Moreover, the Chair met with 150 key actors.  After these tasks accomplished, the team drafted a comprehensive report completed in January 2015. A 20-page executive summary was produced and submitted to the minister responsible for seniors, Francine Charbonneau, on May 4, 2016. This document was made public that same week. It underlines the main findings resulting from the research process as well as main recommendations whether the mandatory reporting in nursing homes is implemented or not.  The executive summary may be accessed at: Mistreatment of Older Adults in Institutional Settings: Addressing Mistreatment and Providing a Wider Perspective for Mandatory Reporting: Where Do We Stand? Executive Summary (French only).

In situation of emergency

If you witness or are victim of a mistreatment situation and wish to obtain information or help, please contact the Elder Abuse Help Line (for Quebec residents).

1 888 489-ABUS (2287)

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Contact details

Research Chair on Mistreatment of Older Adults
Research Centre on Aging – CIUSSS de l'Estrie - CHUS
1036, Belvédère Sud
Sherbrooke (Québec)
J1H 4C4

Telephone : 1 819 780-2220, extension 45621

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